Thanks for using our services at ZEONET. If you are not entirely satisfied with your Services, we're here to help.

CANCELLATION

Once bills are paid they cannot be cancelled or reverted back. Hence no refund will be possible.

REFUND

1. The Installation charges are not refundable.

2. No amount will be refunded after activation of Services as our services are prepaid.

3. In cases of provider default, refunds will only be made in 10-15 working days and in that case, tax will be not refunded.

4. Refunds will only be made by direct deposit (electronic funds transfer) into your bank account.

5. Amount will be refunded in only INR Currency. However, in a case where a transaction has been completed by you on the site, and money has been deducted to your card or bank account but recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on info@zeonet.co.in or posting us a message. In such a scenario you will be entitled to a full refund.

6. We request you to include in the email in the following details –

a. Recharge value,

b. Transaction date and

c. Order Number (xxxx)

It will help us in investigating the incident and if it is found that money was indeed charged to your card or bank account without delivery of the recharge then you will be refunded the money within 7-10 working days from the date of the receipt of your email.

If the New Customer of any plan denied/cancel the Activation after network connectivity / Deployment of Fiber due to any reason then Installation charges will not be refunded, however plan charges will be refunded within 30 days. The request for refund will be considered in case of Zeonet inability to restore the connectivity due to reasons such as site out of service, due to permission issues or other situations with similar effect.